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Knowledgebase

Purchase tickets (10)

I have bought tickets but have not (yet) received them.
Can I receive my tickets again?
I entered a wrong email address, so I did not receive my tickets.
I accidentally paid several times, what now?
I don't have a printer at my disposal, can I go inside?

View 10 articles

Personalize tickets (7)

Can I rename the tickets?
When will I receive my tickets?
Can I change the data I entered?
I can't fill in all the details yet, is that a problem?
Why do I need to personalize my tickets?

View 7 articles

Ticket Transfer (7)

What happens to tickets of which I change the owner?
What are the costs of using Ticket Transfer?
Who pays the costs for a Ticket Transfer?
How can I transfer my tickets using Ticket Transfer?
Can I complete my Ticket Transfer at a later time?

View 7 articles

Ticket Upgrade (5)

What is the difference between Ticket Upgrade and placing two separate orders?
Can I complete my Ticket Upgrade at a later time?
I can’t proceed to step 3 in Ticket Upgrade, what should I do?
How can I upgrade my tickets using Ticket Upgrade?
What is Ticket Upgrade?

View 5 articles

Payments (7)

When will I receive my tickets?
When will the money be withdrawn?
Can I pay in instalments outside the Netherlands?
How do payment plans work?
What if I don't have enough balance in my account?

View 7 articles

Privacy (2)

Terms and Conditions ticket buyers
Privacy policy ticket buyers

View 2 articles

Other (1)

The screen of my mobile phone is broken, making the QR-Code unreadable. What to do now?

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